Refund policy

Altro Refund & Exchange Policy

• Customers may open and inspect the package upon delivery in the presence of the courier.

• If the product is unsuitable, the customer may refuse the shipment immediately. In this case, the applicable shipping fee must be paid.

• After accepting the shipment and the courier has left, exchanges are available within 24 hours of delivery.

• Exchanges are only accepted if the product is unused and in its original condition.

• In case of an exchange, the customer is responsible for paying the full shipping cost associated with the exchange.

• Returns and refunds are not available after the customer has inspected and accepted the order.

By placing an order with Altro, the customer acknowledges and agrees to this policy.