Refund policy

Altro Order Review, Exchange, and Return Policy

At Altro, customers have the right to review their order while the courier is at the door before accepting it.

If the customer reviews the order and decides they do not want to keep it, they may return it immediately with the courier. In this case, the customer will only be required to pay the shipping fees.

Once the courier has left and the customer has accepted and received the order, returns are no longer available.

However, customers may request an exchange within 24 hours of receiving the order. Exchanges are only available for items currently in stock and subject to availability.

After the order has been reviewed and accepted, Altro does not offer refunds or returns.